Refund policy
Returns & Refund Policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags still attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at contact@ekolsgolf.com. Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about a return, you can always reach us at contact@ekolsgolf.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work quickly to make it right.
Exceptions / Non Returnable Items
Certain items are not eligible for return, including custom or personalized products and sale items. Gift cards are also non returnable. If you have questions or concerns about a specific item, please contact us before starting a return.
Exchanges
The fastest way to receive a different item is to return the original purchase. Once your return is approved, you may place a new order for the desired item.
European Union 14 Day Cooling Off Period
If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Returned items must be unworn, unused, with tags attached, in original packaging, and include proof of purchase.
Refunds
We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@ekolsgolf.com.